Refund policy
At [Your Store Name], customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
Certain items such as personalized products, gift cards, and final sale items cannot be returned.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We'll resolve the problem as quickly as possible by offering a replacement or refund.
Return Shipping
If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs.
For all other returns, customers are responsible for return shipping fees.
Order Cancellation
Orders may be cancelled within 12 hours of purchase.
Once an order has been processed or shipped, it can no longer be cancelled.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: support@[yourstore].com
We aim to respond within 24–48 business hours.